Common Queries
FAQs
If you have any questions about the website or need help shopping online, please contact us either using hello@rhicreative.com.au or calling us on 0438 612 154. For enquiries about orders, please quote your order number in any correspondence.
Currently, the Rhicreative range is retailed online.
Whilst we don’t have a retail store, we do have many beautiful retail stockists throughout Australia and NZ. If you would like to view our products we encourage you to visit one of these stores. A list of our stockists can be found on our stockists page.
Online orders can be picked up from our studio at Goodwood on Tuesdays between 9:30am and 2:30pm.
We’re always excited to have to have new stockists on board. If you would like to become a stockist please contact us at hello@rhicreative.com.au or call us on 0438 612 154 to discuss further.
Existing stockists, please login here.
Customers who register for our newsletter are the first to hear about sale events, special offers, new product releases and more.
We accept Visa, Mastercard, PayPal and Afterpay. Orders will not be dispatched until the invoice is paid.
Rhicreative uses the NAB Transact Payment Gateway for its online credit card transactions. NAB Transact processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the NAB Transact gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Rhicreative or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within NAB’s bank-grade data centre, further protecting your credit card data.
- NAB at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Rhicreative.
Unfortunately, you’re unable to add or delete items from your order. However, you can create a new order. Please email us on hello@rhicreative.com.au and quote your order number in the subject line or call 0438 612 154 Monday to Friday between 9:30am and 5pm and we will assist wherever possible.
If your payment has been declined in the first instance, please try resubmitting the order. If your payment is declined again please contact your bank.
No, you don’t need an account to place an online order, however by creating an account you’ll be able to:
- shop faster
- view current/past orders
We’re always excited to have new stockists on board. If you would like to become a Rhicreative stockist call us on 0438 612 154 Monday to Friday between 9:30am and 5:00pm to discuss further.
If you’re an existing stockist, please login by going to “Account Login” and entering your username and password to get accurate product pricing information. Please proceed through the shop/checkout as you would normally.
Please note – there is a $150.00 minimum spend (shipping excluded) for Wholesale orders.
If you’ve forgotten your password, please go to “My Account” and click ‘Forgot your password’.
All our products are shipped through Australia post. Delivery is calculated at checkout based on the weight/quantity of your items.
Larger/fragile items such as framed prints will incur an extra delivery charge of $10.00.
Retail orders of $100 or greater are eligible for free standard delivery Australia wide.
Typical delivery times expected are:
Adelaide – Approximately 2-3 business days
Sydney, Melbourne – Approximately 5-7 business days
Brisbane, Perth – Approximately 7-10 business days
All areas outside these metro locations please allow up to 8-10 business days. Please note these time frames are estimates and Australia Post endeavours to meet these estimates at all times.
Dispatches occur Monday to Friday excluding public holidays. All orders dispatched within 2-3 business days from date of payment received. We will contact you if we experience a delay.
Rhicreative is based in Australia. At the moment we ship to locations in Australia and New Zealand.
For international orders please contact us at hello@rhicreative.com.au
Yes, orders can be delivered to PO Boxes.
Yes, someone needs be available to accept delivery, as Australia Post requires a signature as proof of receipt. For your convenience, we suggest having your order delivered to your work address if you are unable to be home during business hours.