We will be happy to honour our obligations under the Australian Consumer Law for any products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error.

All Rhicreative products are sold with a 14 day, money-back guarantee. Simply return the unused item within 14 days of the receipt of your order, and we will exchange or refund it. Please ensure the item is in its original packaging. Return items that have been used or are unaccompanied by the original packaging and receipt of purchase will not be approved. Approved refunds cover the original product purchase price.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Rhicreative will not be responsible for parcels lost or damaged in transit if you choose not to insure.

The following fees/charges are not reimbursed:

  • Delivery charges from Rhicreative
  • Cost to return the product to Rhicreative